Front of House- BAHA

About

BAHA is part of Hargreaves Enterprises and we are a leading hospitality company in the Lake District with a portfolio of 5 destination brands. Ranging from luxury boutique accommodation to stunning cocktails and outstanding views. If our well known name isn’t what you are looking for on your CV then maybe our commitment to nurturing our staff and them winning awards is of more interest to you. This is all possible because you have access to in-house training, industry level courses or funded university learning. Finally if that doesn’t convince you to work for us then may our innovative approach will. We use ground source and air source to create green heating and cooling all in the name of cutting our carbon footprint and making more sustainable choices. Our work goes further than this though as we work with key suppliers to create more sustainable drinks.

Salary: £11 per hour (18+)

Find out about the ‘Front of House’ role.

At the BAHA you’ll be responsible for engaging with our guests during their visit, receiving/serving bar orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks:

Understand the venues Standard Operating Procedures (SOPs)

Receive orders and serve customer requests completely in a timely manner

Understand and interact with our reservation system

Understand food and drink menu content, any menu changes, and promotional activities

Keep your service area clean, tidy, and well-prepared and follow our operational opening and closing checklists

Efficiently manage the proper settlement of all customer accounts

Answer guest queries in a polite and helpful manner

Taking cash or card/phone payments from customers

Communicate with the kitchen and the guests to ensure a smooth experience

You’ll welcome guests in a friendly manner and demonstrate amazing customer service

Answers questions about bookings, other brands, menu items  ingredients, allergens and pricing

Collect food orders from the kitchen, verify that they are correct, and serve them to customers

 

For this role we are looking for people who are.

Previous experience within hospitality (preferred but not essential)

Experience with waiting on (preferred but not essential)

Exceptional personal presentation and communication skills

Passion for delivering exceptional levels of guest service

Comfortable with being on camera (we love to celebrate our staff and shout about what we are doing on social media, so we are always looking for volunteers to hog the limelight).

 

Ideally you will have:

A passionate interest in the food and beverage world, keeping up to date with industry trends 

A drive to upsell.

An ability to work for long hours standing.

The availability to work weekends & nights

Competent level of English spoken and written

 

Your employee package is as follows:

(the adventure starts here)

Access to apply for staff accommodation.

Monthly staff tips.**

Staff meals for £3.00

Discounts within our venues.

Carbon zero aspiring employer.

Burnt Chef Supporters.

End of year staff blow-out party.

Pay starts from between £9-11 per hour depending on your age and can go up to £12 with the ability to reach £12.50 if you are selected for a supervisory role.

 

Find out about the training available:

We offer a suite of in-house, accredited and on-going training for all staff.

Be part of our extraordinary academy training programs.

Get industry recognised with accredited level 2-5 programs available.

Be a part of a family where we encourage and foster ongoing personal development, sharing best practices, out the box thinking and a technology first approach.

Opportunity to earn whilst you learn with our UCAS Degree Apprenticeship.