Data Protection Policy

PRIVACY POLICY

Cumbria Tourism is committed to preserving the privacy of all visitors to www.visitlakedistrict.com. Please read the following Privacy Policy to understand how we use and protect the information that you provide to us. Cumbria Tourism may revise this Privacy Policy at any time by updating this posting. You should check this website from time to time to review the then current Privacy Policy.

ABOUT US

Cumbria Tourism is a company limited by guarantee registered under number 3027358 with registered offices at Windermere Road, Staveley, Kendal LA8 9PL. We are registered under the General Data Protection Regulations as a data controller, under registration number Z5126632. Our data protection officer can be contacted at rtyson@cumbriatourism.org.

INFORMATION THAT WE COLLECT FROM YOU AND HOW WE USE IT

When you use the Visit Lake District website you may submit information to us for the following reasons:

• Booking accommodation
• Entering a competition
• Requesting a holiday guide
• Contacting us using our contact page form or online chat

Booking accommodation
When you use visitlakedistrict.com to book accommodation, you receive an automated confirmation of the booking. The same confirmation is received by Cumbria Tourism and the accommodation provider. The booking confirmation is held by us for a period of 1 year for the purpose only of helping with any problem or dispute with the booking. We never share, sell or transfer your information from accommodation bookings with any third party.

Entering a competition
We run several competitions throughout the year on visitlakedistrict.com, in association with our business partners who offer the competition prizes. The name of the competition partner(s) are always clearly stated on the entry page. With every competition we offer through the site, options are provided to allow you to choose whether your contact email may to be used by Cumbria Tourism/Visit Lake District and the prize partner to contact you directly with news, special offers and marketing emails. You can choose whom you would like to share your contact email with at the time of entering the competition.

Requesting a holiday guide
When requesting a holiday guide through the Visit Lake District website, your contact details are entered into our secure database for the purposes of sending you the requested guide through the post. We use a third-party distribution company for sending the guides and will share your details with this company purely for the purposes of sending out the guides. Cumbria Tourism and the distribution company will not use your details for any other reason than to send you the requested guide unless you sign up to receive e-newsletters from us at the time of ordering your holiday guide.

Contacting us using our contact page form or online chat
When you contact us using our contact page or online chat, your name and email address are sent to Cumbria Tourism along with your request. We will use your details only to help you with your enquiry and only will forward your enquiry to the relevant Visit Lake District business advertiser if the enquiry contains a request relating to that business. We will never share or sell your contact details with any other third party.

USE OF YOUR INFORMATION

We will hold your information securely and use it only in compliance with the General Data Protection Regulation (GDPR 2018). We will use your information to provide you with the products and any information that you have requested. We may also use and analyse the information we collect so that we can administer, support, improve and develop our business and website offer.

DISCLOSURE OF YOUR INFORMATION

The only parties to whom we may disclose your information are as follows:

The proprietors or assigned booking staff contact of the properties to which you have submitted a booking request

Our employees who process the information for the purposes for which you have made it available to us

Our suppliers, partners, advisers and auditors who may have incidental or necessary access to your information in the process of providing services to us, however they will be obliged to treat your information as confidential in compliance with GDPR 2018.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

TRANSFERS OF DATA

Although information that you submit to us by email or through on-line booking enquiry service on this website may, incidentally in the course of transmission, be transferred outside the European Economic Area (EEA) we will not otherwise transfer your information outside the EEA. This is because the laws protecting information outside the EEA may be less protective than those within the EEA where data protection laws are harmonised.

COOKIES

Cookies are small files that web sites can send to your computer, which can enhance your experience of a website by, for example, remembering who you are and what you are interested in. This website only uses session cookies. Session cookies do not collect any personal information about you such as your name or address and are not stored on your hard drive once you leave this website. Our session cookies track information about your current session on the website, so that you don't have to re-type information.

If you wish, you are able to reject or disable cookies by adjusting your browser settings, however, this may adversely affect your experience of using this website. If you are not sure how to do this, then the Help Files on your browser should assist, or alternatively, visit http://www.allaboutcookies.org for more information about cookies including instructions on disabling cookies.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or for as long as the law requires. 

ACCESSING AND UPDATING

You are entitled to see the information held about you at any time and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You may also request that your details are removed from our database. If you wish to do this, please contact our data protection officer at rtyson@cumbriatourism.org and provide a subject access request. Your request will be handled with 1 calendar month.